FAQ - Teamwear
What information is required to make an order?
- Products required (including preferred design, style and colours)
- All logos in correct vector files
- Sizes and quantities (with numbering details if required)
- Required delivery date
- Delivery address
Are samples provided?
Physical samples can be provided at an extra cost on orders over 100pce and will take 2-4 weeks. Please discuss with sales representative.
What is the minimum order quantity?
MOQ is 10 pcs for sublimated garments and 100 pcs for cut and sew products.
How long does it take to get a mock up design?
We aim to have all mock up designs returned within 3-5 working days. The more information you provide can reduce the time aswell.
Cultural designs are available but are an extra cost and take 10-14 working days to complete. We use a couple of local artists to create these designs (Māori and Polynesian).
How long is production and what is the delivery time frame?
Our production time frame is 3-8 weeks. Production will not commence until we have received 50% deposit and your final confirmation on sizing and design.
We are not to be held accountable for delays in delivery schedules due to unforeseeable circumstances, delay in authorities or customs holds. Please note: we are currently seeing 1-2 week shipping times.
What are the required logo files?
You are to provide all logos in vector format. If you are unable to provide these in the correct format, we can redraw the logo for an added cost of $50 + GST per logo.
What are the sizes for the clothing?
You will be provided with a size guide to correctly chose the size needed. You can provide your own custom size guide but there may be an extra added cost.
Why is the After Hours logo on every item?
As the manufacturer, we reserve the right to include our branding on all our garments. These will be placed on the front, back or sleeves of the garment. There will be a minimum of 2 logos per garment.
By confirming your order you agree to the following:
All logos provided from the customer are owned by the customer. After Hours Sportswear are not responsible for any unauthorised use of copyright or trademarks reproduced.
All graphics and artwork drawn up from After Hours Sportswear is copyright and remains property of After Hours Sportswear.
Can I get custom activewear?
Yes, you can. Please contact us to discuss this further.